Friday, 19 July 2013
buying at bravissimo
i always wondered about writing this post but i don't think some companies get the recognition they deserve when it comes to customer service. it's easy to be polite and answer a few questions but the staff in the various bravissimo stores around the country really do go above and beyond when it comes to helping their customers. when i was down in brighton the other weekend i popped into their store with the aim of finding a few bits and bobs and the staff there really made it both easy and enjoyable.
as a woman with a larger bust i find it really hard to find underwear to fit me. even in stores like bravissimo which cater for people like me my size can be in short supply, so rummaging around the store to find the few pieces in my size doesn't always appeal. instead, you can go straight to the changing room and take one of two options: either receive a fitting and then be brought some bits in your size, or simply tell them the size you think you are and have them do the same. i chose the latter option and after telling them my preferred styles i was presented with a large selection.
i was left to try them all on to my hearts content and when i needed any help i simply popped on the silky purple dressing gown (one in every dressing room) and stuck my head out. quickly someone would come to my aid, whether it be to get me a different size or check the fit. no request was too much and everything was with a smile. it felt well and truly welcome and happy to be there.
after much deliberation i decided on two favourites which i promptly purchased and took home. (it feels so nice to own pretty underwear that actually fits me!) the lady at the tills added me to their loyalty programme with no trouble and now once i have purchased 10 bra's i get one free! you can't really say no to that!
for me bravissimo is a company that others should learn from. i understand it isn't necessarily practical for all shops to operate this way but it is the can-do attitude and service with a smile that makes all the difference!
where is your favourite place to shop?